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 Post subject: RECALL NOTICE - Tesla NEMA 14-50 Plug used with JESLA
PostPosted: Fri Jun 20, 2014 1:00 am 
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Joined: Wed Nov 14, 2012 9:50 pm
Posts: 3790
Location: San Diego
RECALL NOTICE

If you have a JESLA with the older NEMA 14-50 that Tesla recalled recently, please take it to a local Tesla service center for a free replacement.

If there is not a nearby Tesla service center, call the nearest one and explain that you do not own a Tesla car and need this replaced per the recall. Explain that obviously Tesla will never automatically replace it (because you don't own a Tesla car) and that Toyota does not offer the UMC. It was purchased from Tesla, as all UMC's are sold there.

You might suggest that anybody's house can burn down just as well with this faulty Tesla product regardless of the brand of the car that is plugged into it.


If that fails, send an email to:

sales@QuickChargePower.com

and we will issue an RMA number to exchange your recalled 14-50 at our cost.

QUICK CHARGE POWER, LLC
3909 W. 36th Ave
Kennewick, WA 99337


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 Post subject: Re: RECALL NOTICE - Tesla NEMA 14-50 Plug used with JESLA
PostPosted: Fri Jun 20, 2014 7:24 am 
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Joined: Sun Nov 25, 2012 5:51 am
Posts: 160
Location: Denver
I have already had mine replaced successfully. I went to a service center and they said they would not have any for a couple months. This was about a month ago.

I called and they wanted to know about my Tesla. Just say you bought a charger for a friend's car that charges at your house and it is not any of their business who your friend is. If they ask for a receipt, just say you bought it from someon who bought it from Tesla. Providence is not a valid inquiry for a safety recall.

They sent the new plug with a return label for the old one. Took a couple of weeks for it to arrive.

The new one is black on the outside and white where it mates with the EVSE cable so you can tell the difference from the recalled one that is all black.

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 Post subject: Re: RECALL NOTICE - Tesla NEMA 14-50 Plug used with JESLA
PostPosted: Fri Jul 11, 2014 5:50 am 
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Joined: Sat Apr 26, 2014 4:09 pm
Posts: 155
Location: Shoreline, WA
I take it that the JESLA I just got this week is not subject to the recall, right?

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 Post subject: Re: RECALL NOTICE - Tesla NEMA 14-50 Plug used with JESLA
PostPosted: Fri Jul 11, 2014 6:30 am 
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Joined: Thu Jan 17, 2013 11:13 pm
Posts: 1551
Location: Los Altos, CA
Larry_in_Seattle wrote:
I take it that the JESLA I just got this week is not subject to the recall, right?

reeler wrote:
The new one is black on the outside and white where it mates with the EVSE cable so you can tell the difference from the recalled one that is all black.

That is what you need to check.

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 Post subject: Re: RECALL NOTICE - Tesla NEMA 14-50 Plug used with JESLA
PostPosted: Fri Jul 11, 2014 2:19 pm 
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Joined: Mon Oct 21, 2013 5:20 am
Posts: 58
Location: Irvine, CA
New 14-50 adapter is on the left. Recall one is on the right of the picture.

Image

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 Post subject: Re: RECALL NOTICE - Tesla NEMA 14-50 Plug used with JESLA
PostPosted: Sat Jul 12, 2014 12:55 am 
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Joined: Wed Nov 14, 2012 9:50 pm
Posts: 3790
Location: San Diego
Larry_in_Seattle wrote:
I take it that the JESLA I just got this week is not subject to the recall, right?


No.


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 Post subject: Re: RECALL NOTICE - Tesla NEMA 14-50 Plug used with JESLA
PostPosted: Mon Jul 14, 2014 2:34 pm 
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Joined: Thu Aug 29, 2013 6:34 pm
Posts: 170
Location: Santa Barabra, CA
Hi Tony, last I emailed Quick Charge Power asking if my 14-50 plug with the green dot should be replaced I was told that I had the most current version. Looks like I should probably have it replaced based upon these recent postings?
Thanks,
Manny

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 Post subject: Re: RECALL NOTICE - Tesla NEMA 14-50 Plug used with JESLA
PostPosted: Wed Jul 16, 2014 10:29 pm 
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Joined: Thu Aug 29, 2013 6:34 pm
Posts: 170
Location: Santa Barabra, CA
I just received an email from Tony at Quick Charge Power informing me that the 14-50 plug with the green dot is the latest updated plug from Tesla. To make it easier to identify they changed the overall color as shown in the previous post. So to reiterate if you have a 14-50 plug with a green dot on the end then it is the appropriate safe plug to use and does not require changing out. The green dot is next to the ground prong on the male end of the plug.
Manny

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 Post subject: Re: RECALL NOTICE - Tesla NEMA 14-50 Plug used with JESLA
PostPosted: Tue Jul 22, 2014 9:18 pm 
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Joined: Wed Oct 30, 2013 3:44 am
Posts: 149
Location: Santa Cruz, CA
Today I found my RAV4 didn't charge overnight as expected. When I tried to force an immediate charge, it simply refused, no error on the dashboard and a "cannot charge at this time" from the Toyota Entunes iPhone app. (Later I would discover an email as well: "Our systems indicate that your RAV4 EV failed to begin charging. Charging system malfunction may have occurred. Please check charging cable and power source.")

Looking at my "Jesla", I saw that it was alternately blinking a red and green light. I tried a couple of simple things like plugging/unplugging to no avail. However, when I attempted to unplug the charge cord from the 14-50 adapter plug, I found it didn't want to come apart. After a bit of tugging and pulling it finally came apart to reveal that some of the plastic had melted and fused together. D'oh! At least no fire!! (See pictures below.)

I tried a few months ago to get the new 14-50 adapter from the local Tesla service center (Fremont) but they didn't have them in stock yet. I have been checking the plug and and outlet for heat occasionally, and coincidentally, it was merely warm to the touch during charging (not hot enough to be unpleasant to hold) even as recently as yesterday afternoon.

Obviously I need to try again to get the new 14-50 adapter.
Tony, presumably I need to send in my cord to you to get the charge cord end of the Jesla replaced??

Image

Image


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 Post subject: Re: RECALL NOTICE - Tesla NEMA 14-50 Plug used with JESLA
PostPosted: Tue Jul 22, 2014 11:31 pm 
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Joined: Wed Oct 30, 2013 3:44 am
Posts: 149
Location: Santa Cruz, CA
Incredulocious wrote:
Obviously I need to try again to get the new 14-50 adapter.
Tony, presumably I need to send in my cord to you to get the charge cord end of the Jesla replaced??

Here's a message from Tony that he asked me to relay and post here:
Quote:
Yes, that is the recalled product that failed. Please send it in for a warranty replacement.

IF YOU HAVE AN OLDER 14-50 PLUG, LIKE THIS ONE, GET IT REPLACED AT A TESLA SERVICE CENTER NOW.

IN THE FUTURE, WE MAY NOT BE ABLE TO PROVIDE WARRANTY CLAIMS ONCE IT DAMAGES YOUR UNIT.

IF YOU CAN'T GET A REPLACEMENT 14-50 FROM TESLA, PLEASE STOP USING YOUR JESLA AND CONTACT US AT:

http://WWW.QUICKCHARGEPOWER.COM


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