Toyota Rav4 EV Forum

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 Post subject: ALL POSTS-No Motor Power/Power Steering, turned off on road
PostPosted: Mon Aug 12, 2013 2:38 am 
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Joined: Mon Jul 22, 2013 3:20 pm
Posts: 34
Location: Los Altos
Related thread "Check EV warning message".

Moderator Edit wrote:
It seems like this problem is widespread and it would be useful to know how many Rav4 EVs have been affected by this (and how seriously). I have created a Google Docs form to survey forum users about this error. Anyone who fills out the form can see the results-- if you don't have a Rav4 or haven't had the error, then you won't be asked most of the questions.

Here is the survey link:

https://docs.google.com/forms/d/1Ayjsmz ... g/viewform

Once you have filled out the survey, you can view the summarized results here:

https://docs.google.com/forms/d/1Ayjsmz ... wanalytics

And you can view the spreadsheet here:

https://docs.google.com/spreadsheet/ccc ... sp=sharing



I leased a Rav4EV this week. Went to pick it up on Thursday and it wouldn't start-- Check EV System, etc. Dealer gave me a loaner, t spent the day in the service dept, and they wound up updating the software & it apparently was ok. Brought the car home on Friday. (This part I posted in the screen of death thread.)

Today (Sunday) the entire system turned off while I was driving on the freeway-- engine stopped, power steering stopped, and I was luckily able to negotiate across 4 lanes of traffic and get off of the road. Check EV System message on screen, battery is still half full. It's being towed to the dealer now and I have another loaner. 120 miles on the odometer.

I've already told the dealer that I don't want this vehicle; I should hear back from them tomorrow. I'm not really sure if I want another Rav4EV at all at this point. This was really, really dangerous and should never happen, particularly with a brand new car.


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 Post subject: Re: Engine/Power Steering turned off in middle of the freewa
PostPosted: Mon Aug 12, 2013 3:51 am 
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Joined: Thu Aug 08, 2013 12:02 am
Posts: 95
That is scary. What was the last 4 or 5 numbers of your vin? I just took one home yesterday and hope nothing like this happens with mine considering i'll be driving around with my family in the car. Keep us updated.


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 Post subject: Re: Engine/Power Steering turned off in middle of the freewa
PostPosted: Mon Aug 12, 2013 4:05 am 
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Joined: Mon Jul 22, 2013 3:20 pm
Posts: 34
Location: Los Altos
Last 4 of VIN is 1917. We drive the family as well; not happy right now.


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 Post subject: Re: Engine/Power Steering turned off in middle of the freewa
PostPosted: Mon Aug 12, 2013 4:12 am 
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Joined: Fri Mar 01, 2013 7:51 am
Posts: 370
Location: SF Bay Area, CA
In the absence of user error, I'd file a safety complaint at http://safercar.gov/ once the issue is resolved.

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 Post subject: Re: Engine/Power Steering turned off in middle of the freewa
PostPosted: Mon Aug 12, 2013 4:28 am 
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Joined: Thu May 09, 2013 4:44 am
Posts: 60
You are the second person to report something like this--check the big long "Check EV System" thread. Fortunately both you and the other person who had a problem while driving were able to avoid any kind of serious accident. Needless to say--very scary! Really makes you think they should recall all those Gateway ECUs and replace them since 1) Multiple people have had this problem 2) As far as we know, people who've had a Gateway ECU replaced have not had the problem come back.


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 Post subject: Re: Engine/Power Steering turned off in middle of the freewa
PostPosted: Mon Aug 12, 2013 5:10 am 
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Joined: Thu Jul 18, 2013 5:04 pm
Posts: 117
Location: Simi Valley, CA
Contact Sheldon Z. Brown and tell him about how unsafe this vehicle may be. He is pretty much the point man for the Rav4ev

http://www.hybridcars.com/toyota-videos-spread-word-rav4-ev-50016/

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 Post subject: Re: Engine/Power Steering turned off in middle of the freewa
PostPosted: Mon Aug 12, 2013 7:11 am 
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Joined: Fri Mar 01, 2013 7:51 am
Posts: 370
Location: SF Bay Area, CA
^^^
Ummm... I've seen most of the videos w/him in it, but that doesn't mean he's the "point man". Do you have anything to suggest that he is?

Just because people are program managers, engineers or even chief engineers on a car doesn't mean that they're suddenly customer support. Big companies have specific channels and personnel for reporting issues. By having to go back to the dealer for this serious issue, there should already be a data point on Toyota's side. If one doesn't feel satisfied, calling Toyota (http://www.toyota.com/support/contact.html) and having them log the issue is another.

I've pointed folks to http://priuschat.com/threads/toyota-unv ... st-1239131 in another thread, I think. And yes, I've met Doug before. He was the Prius Product Manager (marketing guy) at the time.

Again, I recommend filing a safety complaint w/NHTSA once this is resolved so that at least we know the cause or solution instead of just a problem report w/o a solution.

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'13 Leaf SV w/QC + LED & premium packages (lease over, car returned)
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 Post subject: Re: Engine/Power Steering turned off in middle of the freewa
PostPosted: Mon Aug 12, 2013 3:30 pm 
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Joined: Mon Jul 22, 2013 3:20 pm
Posts: 34
Location: Los Altos
As a surgeon, I have had many stressful moments but this ranks up there as one of the more stressful ones. Negotiating through 4 lanes on neutral without power steering on 280 and trying to avoid merging traffic from 87 is not something I ever want to experience again. I was thankful that my children were not in the car.

Before tackling Toyota today, I am hoping to get some objective data from this forum. Is there a way to poll the following?
1. Number who had the "check EV" light, of these whose car would not restart
2. Of the above how many had their Gateway ECU replaced
3. Of those who had the replacement, how many had their problems resolved

Having some numerators and denominators will help. I am sure that Toyota would like to take care if this problem before a fatality occurs.
Please PM me if you had this happen to you while driving.
Thanks for the leads above.


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 Post subject: Re: Engine/Power Steering turned off in middle of the freewa
PostPosted: Mon Aug 12, 2013 3:38 pm 
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Joined: Sat Feb 23, 2013 2:43 am
Posts: 114
Location: Tustin
Yes, I think this is important info, if only for Toyota to get a handle on this sooner than later. I rather they recall this car to get this safety fix on all of the rav4evs before anyone has to experience what you've gone through!

Please keep us informed as you gather your info.

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Blizzard Pearl Rav4EV VIN 1324
Nissan LEAF VIN 4873
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 Post subject: Re: Engine/Power Steering turned off in middle of the freewa
PostPosted: Mon Aug 12, 2013 6:45 pm 
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Joined: Mon Jun 03, 2013 6:43 am
Posts: 252
Location: Redwood City, CA
Ntd wrote:
Before tackling Toyota today, I am hoping to get some objective data from this forum. Is there a way to poll the following?
1. Number who had the "check EV" light, of these whose car would not restart
2. Of the above how many had their Gateway ECU replaced
3. Of those who had the replacement, how many had their problems resolved



You might want to set up a spreadsheet as a google document and request that people in the forum fill in their data. It would be good to advertise in the Screen of Death EV system error thread.

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