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 Post subject: How to report safety issues to the NTSHA
PostPosted: Fri Sep 13, 2013 4:33 pm 
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Joined: Wed Nov 14, 2012 9:50 pm
Posts: 3872
Location: San Diego
For the numerous Rav4 EV problems that leave drivers stranded, please report these to the appropriate government agency:

Vehicle Safety Hotline


NHTSA operates the U.S. Department of Transportation’s (DOT) Vehicle Safety Hotline telephone service to collect accurate and timely information from consumers on vehicle safety problems.

You can call 1-888-327-4236 or 1-800-424-9393 toll free from anywhere in the United States, Puerto Rico, and the Virgin Islands to register complaints or receive recall information about a vehicle. The Hotline also has Spanish-speaking representatives and offers a dedicated number, 1-800-424-9153, for use by persons with hearing impairments.

When you call the Hotline to report a vehicle-related safety issue, you will be asked to provide certain critical information that agency technical staff needs to evaluate the problem. The information you provide is filed on a Vehicle Owner’s Questionnaire (VOQ), entered into the agency’s consumer-complaint database, and forwarded to NHTSA technical staff for evaluation.

VOQs filed through the Hotline will be mailed to you for verification of data. In addition, you will receive an explanation of how your report will be used, as well as a request for written authorization allowing NHTSA to provide your personal identifiers (e.g., name, address and telephone number) to the manufacturer of the alleged defective product you own. Note that you are not required to provide such authorization. However, sometimes sharing this information with the manufacturer can help facilitate the recall process.

Safercar.gov


You can also report a vehicle safety issue to NHTSA online at our vehicle safety Web site: http://www.safercar.gov.

Select “File a Complaint” within the Defects and Recalls section of the home page. The information you submit via the Web site is recorded in VOQ format, entered into our consumer complaint database, and provided to our technical staff for evaluation.

When you fill out a VOQ online, you will be given the option of checking a box to authorize or not authorize the release of your personal identifiers to the manufacturer of the alleged defective product you own. Again, while you are not required to provide such authorization, doing so can sometimes help facilitate the recall process.

U.S. Mail


To report a safety complaint to NHTSA by mail, send your letter to:
U.S. Department of Transportation
National Highway Traffic Safety Administration
Office of Defects Investigation (NVS-210)
1200 New Jersey Avenue SE
Washington, DC 20590

http://www-odi.nhtsa.dot.gov/recalls/recallprocess.cfm?


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 Post subject: Re: How to report safety issues to the NTSHA
PostPosted: Fri Sep 13, 2013 9:58 pm 
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Joined: Sun Mar 03, 2013 8:18 am
Posts: 208
Location: SoCal
Should the melted J1772 connectors be reported also? Rema should be forced to replace all of the J1772 cables they have sold; before, people die and houses get burnt down.

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2012 RAV4 EV,
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 Post subject: Re: How to report safety issues to the NTSHA
PostPosted: Fri Sep 13, 2013 10:03 pm 
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Joined: Wed Nov 14, 2012 9:50 pm
Posts: 3872
Location: San Diego
pchilds wrote:
Should the melted J1772 connectors be reported also? Rema should be forced to replace all of the J1772 cables they have sold; before, people die and houses get burnt down.


Great point! Yes, I think I'll report that.


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 Post subject: Re: How to report safety issues to the NTSHA
PostPosted: Wed Jul 15, 2015 5:56 pm 
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Joined: Wed Jul 08, 2015 3:49 pm
Posts: 3
Location: SF bay area
TonyWilliams wrote:
pchilds wrote:
Should the melted J1772 connectors be reported also? Rema should be forced to replace all of the J1772 cables they have sold; before, people die and houses get burnt down.


Great point! Yes, I think I'll report that.

Sorry guys, I am new here. Who/what is Rema?


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 Post subject: Re: How to report safety issues to the NTSHA
PostPosted: Fri Jul 17, 2015 10:50 am 
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Joined: Fri Mar 01, 2013 7:51 am
Posts: 370
Location: SF Bay Area, CA
^^^
http://rema-ev.com/products/sae-j1772/

They were the makers of the crap handles on Blink EVSEs: http://www.pluginamerica.org/accessorie ... blink-evse.

http://www.mynissanleaf.com/viewtopic.php?t=10749
http://insideevs.com/under-threat-from- ... -failures/

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