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 Post subject: EnTune Registration says my VIN is INVALID???
PostPosted: Tue Mar 11, 2014 3:47 pm 
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Joined: Tue Mar 11, 2014 3:42 pm
Posts: 13
Location: Northern California
Just picked up my new 2014 Rav4 EV.

When I try to register for EnTune through the App or through the EnTune website, it tells me my VIN is INVALID.

My Allstate insurance agent also can not find the VIN in the insurance database.

I do know these are made in Canada, and all other Rav4s are made in Japan. So, not sure if this has anything to do with it.

Has anyone else experienced a similar issue with the VIN and EnTune??

Please message me.


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 Post subject: Re: EnTune Registration says my VIN is INVALID???
PostPosted: Tue Mar 11, 2014 7:02 pm 
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Joined: Mon Feb 24, 2014 8:51 pm
Posts: 631
I would give it a few days or a week before you worry.
Took 10 days for my entune to connect.


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 Post subject: Re: EnTune Registration says my VIN is INVALID???
PostPosted: Tue Mar 11, 2014 7:43 pm 
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Joined: Thu Jan 17, 2013 11:13 pm
Posts: 1838
Location: Los Altos, CA
I would not count on any magic. You need to call the Entune department at the Toyota Customer Center and report the problem. 800-331-4331
Either that or call the dealer's customer service rep and have them escalate it for you.

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 Post subject: Re: EnTune Registration says my VIN is INVALID???
PostPosted: Tue Mar 11, 2014 10:42 pm 
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Joined: Tue Mar 11, 2014 3:42 pm
Posts: 13
Location: Northern California
I was escalated yesterday, now on second day of waiting to hear back

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2014 Toyota Rav4 EV
2013 Fiat 500e EV
Dual Voltage Turbo Cord
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 Post subject: Re: EnTune Registration says my VIN is INVALID???
PostPosted: Thu Mar 13, 2014 3:24 am 
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Joined: Tue Mar 11, 2014 3:42 pm
Posts: 13
Location: Northern California
Third day of waiting, still no resolution to the problem.

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2014 Toyota Rav4 EV
2013 Fiat 500e EV
Dual Voltage Turbo Cord
Leviton Level 2 240 V 40 Amp charger


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 Post subject: Re: EnTune Registration says my VIN is INVALID???
PostPosted: Thu Mar 13, 2014 5:19 pm 
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Joined: Tue Mar 11, 2014 3:42 pm
Posts: 13
Location: Northern California
fourth day of waiting, case manager says keep waiting.

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2014 Toyota Rav4 EV
2013 Fiat 500e EV
Dual Voltage Turbo Cord
Leviton Level 2 240 V 40 Amp charger


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 Post subject: Re: EnTune Registration says my VIN is INVALID???
PostPosted: Fri Mar 14, 2014 1:51 am 
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Joined: Fri May 10, 2013 9:26 pm
Posts: 268
To be more fair here, it didn't take 10 days. Once we got proper tech help, it was fast!
That 10 days was so filled with idiotic tech help half-speak nutty advice that it was entertaining, albeit frustrating..
I'd put the crazy assed nonsense I have heard from many of you that YOU have heard from the tech help folks but it's too embarrassing and unbelievable to post. I love to add that to my FB page because it's good for a laugh though.
In the case of this original poster, he purchased from a dealership with very little hands-on experience with EVs and the common possible problems with the technology surrounding the EVs. To compound the problem, their customer relations manager wasn't skilled enough to know what to do. I feel his pain. Mine's not either. It takes time, with all of the models we make and all of the challenges that there CAN be with certain cars.

In the case of this original poster, Lofreco, he's now in great hands and his problem will be solved soon.
The double side sword thing is that every time I step in and fix things I have no responsibility TO fix, it doesn't teach his selling dealer a damn thing except to hope he finds resolution on a message board or learns to live w/o his Entune.
My helping helps him, that's a good thing. But, that dealership will continue selling EVs and not have a clue how to resolve a problem with one. That's sad.

smkettner wrote:
I would give it a few days or a week before you worry.
Took 10 days for my entune to connect.

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 Post subject: Re: EnTune Registration says my VIN is INVALID???
PostPosted: Fri Mar 14, 2014 4:36 am 
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Joined: Mon Feb 24, 2014 8:51 pm
Posts: 631
Dianne wrote:
To be more fair here, it didn't take 10 days. Once we got proper tech help, it was fast!
That 10 days was so filled with idiotic tech help half-speak nutty advice that it was entertaining, albeit frustrating..

smkettner wrote:
I would give it a few days or a week before you worry.
Took 10 days for my entune to connect.


I did not realize you had a hand in getting my Entunes to connect. Thank you again for your assistance. ;)

I was just trying to express to give the technicians a break. We expect everything instant these days.
No complaints from me. I made no special efforts or phone calls. Signed up Feb 26, first email Mar 7 for charge interruption.


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 Post subject: Re: EnTune Registration says my VIN is INVALID???
PostPosted: Fri Mar 14, 2014 10:25 pm 
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Joined: Tue Mar 11, 2014 3:42 pm
Posts: 13
Location: Northern California
I am on day 5, and just spoke to Toyota case manager. They are still confused why I am getting an INVALID VIN message when I try to sign up for EnTune, both on the app and the website.

Any help or suggestions would be greatly appreciated. This is getting frustrating.

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2014 Toyota Rav4 EV
2013 Fiat 500e EV
Dual Voltage Turbo Cord
Leviton Level 2 240 V 40 Amp charger


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 Post subject: Re: EnTune Registration says my VIN is INVALID???
PostPosted: Fri Mar 14, 2014 10:40 pm 
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Joined: Mon Feb 24, 2014 8:51 pm
Posts: 631
Maybe an "O" vs "0" during input?


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