Just got my 10k service at Walnut Creek - they did all the firmware updates and other than it taking almost 5 hours, they were very professional and I would recommend them. -
I tried to get my 5K (6 month) service at Walnut Creek last Friday. It didn't go well. When I called Monday, they wouldn't give me an actual appointment, nor commit to a completion time. The gal on the phone said to call beforehand and see what the wait was like. I did call, and was told to leave my number and they would call me back. After waiting 30 minutes, I just drove over to Walnut Creek from Berkeley. When I got there, they said it would be around 4 hours(!) before they could have it done. I told them I would have to do it another day, turned around, and left. I am STILL waiting to be called back, but I did get an email Sunday asking why I had missed my service appointment.
Is Toyota of Berkeley so much worse?