Toyota Rav4 EV Forum
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ALL POSTS - motor whine or "HUM" (Milling Sound)
http://www.myrav4ev.com/forum/viewtopic.php?f=8&t=251
Page 51 of 53

Author:  dstjohn99 [ Fri Apr 05, 2019 6:45 pm ]
Post subject:  Re: ALL POSTS - motor whine or "HUM" (Milling Sound)

Jonathan_UK wrote:
Today I had a call from Toyota Carlsbad telling me the hire car they gave me is my financial responsibility. Going to see the service manager tomorrow to refute this.


Let us know how that works. I know the 3/36 factory warranty has rental car coverage, but depending on whether this is being done under the original "powertrain" warranty or an extended warranty it could be an issue. Find out which warranty applies then show them the page with rental car coverage. Otherwise you may need to file a claim with Toyota for reimbursement if it is covered but denied.

Author:  asavage [ Sat Apr 06, 2019 12:31 am ]
Post subject:  Re: ALL POSTS - motor whine or "HUM" (Milling Sound)

I, too, will be interested in whether your rental car's cost will be covered by your dealer or Toyota.

Author:  Jonathan_UK [ Sun Apr 07, 2019 6:17 am ]
Post subject:  Re: ALL POSTS - motor whine or "HUM" (Milling Sound)

Waiting till Monday now, as the service manager is ill and off-work. I don't believe they've even contacted corporate yet, so I could be waiting even longer to get an answer on the rental car.

The way I see the situation is that I do not have a vehicle because the motor they replaced six months ago was defective. For a 15K dollar repair, any issues caused by that repair (including leaving customer without a car) need to be fully rectified by Toyota.

I don't have a current warranty on the car, as my last one expired when I used it to cover the motor last time. The motor is covered by a repair warranty (Toyota corporate). I'm not sure if I can get a copy of this warranty, but I'll try.

Author:  Jonathan_UK [ Tue Apr 09, 2019 2:22 am ]
Post subject:  Re: ALL POSTS - motor whine or "HUM" (Milling Sound)

dstjohn99 wrote:
Jonathan_UK wrote:
Today I had a call from Toyota Carlsbad telling me the hire car they gave me is my financial responsibility. Going to see the service manager tomorrow to refute this.


Let us know how that works. I know the 3/36 factory warranty has rental car coverage, but depending on whether this is being done under the original "powertrain" warranty or an extended warranty it could be an issue. Find out which warranty applies then show them the page with rental car coverage. Otherwise you may need to file a claim with Toyota for reimbursement if it is covered but denied.


So today I received confirmation that the rental car is covered 100% by the post-repair warranty, even if it takes 2+ months to get the replacement motor.

Now, I'm awaiting coverage of my fuel costs, which so far, has amounted to an expense of approximately $75 a week out of pocket. At a rental rate of $55 per day, plus fuel costs, it would surely make sense to hire another brand's EV than this rubbish hybrid! :D

Author:  smkettner [ Tue Apr 09, 2019 4:47 am ]
Post subject:  Re: ALL POSTS - motor whine or "HUM" (Milling Sound)

Ask for a Mirai ;)

Author:  TonyWilliams [ Wed Apr 10, 2019 5:24 pm ]
Post subject:  Re: ALL POSTS - motor whine or "HUM" (Milling Sound)

It sounds like a rare issue. Good luck.

Author:  Jonathan_UK [ Sat Apr 20, 2019 5:11 am ]
Post subject:  Re: ALL POSTS - motor whine or "HUM" (Milling Sound)

Jonathan_UK wrote:
dstjohn99 wrote:
Jonathan_UK wrote:
Today I had a call from Toyota Carlsbad telling me the hire car they gave me is my financial responsibility. Going to see the service manager tomorrow to refute this.


Let us know how that works. I know the 3/36 factory warranty has rental car coverage, but depending on whether this is being done under the original "powertrain" warranty or an extended warranty it could be an issue. Find out which warranty applies then show them the page with rental car coverage. Otherwise you may need to file a claim with Toyota for reimbursement if it is covered but denied.


So today I received confirmation that the rental car is covered 100% by the post-repair warranty, even if it takes 2+ months to get the replacement motor.

Now, I'm awaiting coverage of my fuel costs, which so far, has amounted to an expense of approximately $75 a week out of pocket. At a rental rate of $55 per day, plus fuel costs, it would surely make sense to hire another brand's EV than this rubbish hybrid! :D


So, I got the car back on Monday. Amazingly, with Toyota paying my rental car, they managed to get the motor swapped out in under three weeks! My first motor swap was three months. The failure cause was cited as water in the motor, but in discussing with Tony, it had to be an internal coolant leak from a failed internal seal.

The part number of the replacement motor is: 1024827-00-B.

Author:  davebb [ Mon May 06, 2019 4:03 pm ]
Post subject:  Re: ALL POSTS - motor whine or "HUM" (Milling Sound)

Hello fellow rav4 owners. I just read all these 51 pages and decided I should add my 2 cents. My 2014 has been in Toyota of El Cajon for a couple of weeks now. It was miles from home when after parked for a day it wouldn't go. The ready on the dash wouldn't appear it said something like see dealer immediately. Towed to dealer (not cheap). It had the 55mph to 65mph hum (gear noise) for at least 6 months before this. incidentally it recently gave a couple error messages something like check ev system and have your vehicle checked by a dealership immediately and another I can't remember. Those messages went away and the car worked fine until that final day. It turns out it's 2000 miles over warranty and I would have to pay around $14,000 to have the motor replaced. Looks like I'm out the $25,000 I paid 2 years ago for the car.
I'm bringing it home to see what I can find. Maybe I can bring it back to life. I wonder if there is a factory shop service manual available for this thing.

Author:  dstjohn99 [ Mon May 06, 2019 5:25 pm ]
Post subject:  Re: ALL POSTS - motor whine or "HUM" (Milling Sound)

I'm in east county also, and when I am forced to use a dealer I use Toyota of El Cajon. They replaced the DU on my 2014 in 2016.

I suggest you get in touch with Tony at Quick Charge Power (San Marcos). They can likely do a motor swap or repair for less than $5k. But there may be other underlying issues. At any rate, Tony is the best available resource.

I would also suggest contacting Toyota and opening a case / claim, as the motor is an ongoing known issue. Perhaps you will be lucky enough to get a good faith warranty or adjustment.

Author:  davebb [ Mon May 06, 2019 11:45 pm ]
Post subject:  Re: ALL POSTS - motor whine or "HUM" (Milling Sound)

I just got home with the car on a trailer. Dealer said "coolant found in speed sensor housing"

I know it didn't have any pending recalls so if that sensor thing was a recall that means it went bad again.

I had my wife call the toyota 800 number so she could cry on their shoulder. Maybe we'll get something out of that call. They'll call us back tomorrow. They said they're opening a claim.

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