Toyota Rav4 EV Forum

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 Post subject: Re: ALL POSTS - Heater Failed - Service Bulletin TSB 0111-14
PostPosted: Fri Feb 24, 2017 7:22 am 
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Joined: Mon Feb 13, 2017 7:45 pm
Posts: 18
TonyWilliams wrote:
llnsj wrote:
It's odd that he acknowledged the defect but Toyota did not issue a recall on my car. Therefore they "thought" they fixed it with late 2013 version, but mine failed after 3 years and 36K miles. Has anyone got the replacement and it's still good after 3 years or 36K miles yet? Probably not.

LLN


My 2012 had the cabin heater replaced early in its life (probably 2013). it still works good at 81,000 miles.


Thanks Tony. Well, then what was the problem with my car? :) Bad original problem unit? as mine should be newer than your replacement as my car manufactured in Nov 2013. We are in California and hardly use this heater.

LLN


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 Post subject: Re: ALL POSTS - Heater Failed - Service Bulletin TSB 0111-14
PostPosted: Fri Feb 24, 2017 12:43 pm 
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Joined: Sat Sep 14, 2013 3:09 pm
Posts: 110
Location: New Jersey
I'm in the north east and still have my original heater at 91k miles (it gets used a lot)

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 Post subject: Re: ALL POSTS - Heater Failed - Service Bulletin TSB 0111-14
PostPosted: Fri Feb 24, 2017 2:56 pm 
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Joined: Thu Dec 27, 2012 10:55 pm
Posts: 606
llnsj wrote:
Thanks Tony. Well, then what was the problem with my car? :) Bad original problem unit? as mine should be newer than your replacement as my car manufactured in Nov 2013. We are in California and hardly use this heater.

LLN


My 2014 with 34k miles recently failed with the heater. It's not like the early models fail more often than the newer ones imo.

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 Post subject: Re: ALL POSTS - Heater Failed - Service Bulletin TSB 0111-14
PostPosted: Fri Feb 24, 2017 4:42 pm 
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Joined: Wed Nov 14, 2012 9:50 pm
Posts: 4063
Location: San Diego
llnsj wrote:

Thanks Tony. Well, then what was the problem with my car? :) Bad original problem unit? as mine should be newer than your replacement as my car manufactured in Nov 2013. We are in California and hardly use this heater.

LLN


The problem with your car is a bad heater. No outrage is required.

Yours likely isn't any different, as this car was assembled by Toyota as a 2600 count vehicle. They ordered 2600 cabin heaters, plus whatever is customary for spares. The heater manufacturer (Denso) or tier one supplier sent Toyota the heaters on some schedule.

How much you use it has absolutely nothing to do with it being bad. It's still bad if you NEVER used it.

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 Post subject: Re: ALL POSTS - Heater Failed - Service Bulletin TSB 0111-14
PostPosted: Fri Feb 24, 2017 5:47 pm 
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Joined: Mon Feb 13, 2017 7:45 pm
Posts: 18
TonyWilliams wrote:

The problem with your car is a bad heater. No outrage is required.

Yours likely isn't any different, as this car was assembled by Toyota as a 2600 count vehicle. They ordered 2600 cabin heaters, plus whatever is customary for spares. The heater manufacturer (Denso) or tier one supplier sent Toyota the heaters on some schedule.

How much you use it has absolutely nothing to do with it being bad. It's still bad if you NEVER used it.


Thanks Tony. That explained it. It seems Toyota continued dumping the defective units and decided to deal with this issue later when customer ever experienced with this issue in 3-years/36K miles. At this time there is a hope that the replacement to be one time deal.

Frankly, I overlooked your note as 1st top 10 issue when I researched for the car. I did not know the actual cost to be $6200 and it triggered Check EV screen of death to be a must fix problem.

LLN


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 Post subject: Re: ALL POSTS - Heater Failed - Service Bulletin TSB 0111-14
PostPosted: Fri Feb 24, 2017 10:45 pm 
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Joined: Mon Feb 13, 2017 7:45 pm
Posts: 18
Airton wrote:
I'm in the north east and still have my original heater at 91k miles (it gets used a lot)


May be the heater will last if it gets used frequently or alot ?

LLN


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 Post subject: Re: ALL POSTS - Heater Failed - Service Bulletin TSB 0111-14
PostPosted: Tue Feb 28, 2017 7:01 am 
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Joined: Mon Feb 20, 2017 7:53 am
Posts: 55
I just purchased my 2013 Rav4 EV, with 25K miles, about two weeks ago. I just love the way this car drives and I'm tickled pink that I'm never going to buy gasoline again.

With the cold and raining weather lately, I like to blast the heat on my morning commute. This heater doesn't work worth a damn. It's just blowing unheated air. Well, that's disappointing. A functioning heater is one of the most basic creature comforts -- if not a safety feature when it comes to keeping the windshield unfogged.

I took it in to Toyota of El Cajon for the 25k service, the wiper recall, and the rear seat belt recall. As I was cashing out I mentioned to the service writer that I want to have a conversation about getting the heater fixed on my next visit. I started explaining to him the things that I learned here, about the heater core and the DC/DC converter, and he just nodded "uh, huh, uh, huh." Turns out he knows all about it.

We did not yet start having the conversation about the fact that this car is well beyond the 3 year / 36k mile threshold. I have a sinking feeling I'm going to be on the hook for the whole bill. But I'll talk to Thorn first.

But considering worse case scenario, I'm looking at what these parts are going to cost.

87101-42010 Heater Sub-Assy, Elec -- $2,135.95
G9270-0R011 Converter Assy, Elec -- $1,766.33
00289-G48VC G-48 Coolant -- $21.23
00272-GTBC1 S/L Life Blue -- $34.03

That's around $3,957.54 in parts and coolant. If I'm on the hook for the full cost then I'll be doing the work myself.


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 Post subject: Re: ALL POSTS - Heater Failed - Service Bulletin TSB 0111-14
PostPosted: Tue Feb 28, 2017 3:57 pm 
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Joined: Wed Aug 13, 2014 8:30 pm
Posts: 275
Location: San Diego Co
Interested to hear how it goes with Toyota El Cajon, that's where I take my Rav. Also, if you bought it 2 weeks ago, isn't there some sort of 30 day or warranty - if it was broken when you bought it?

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 Post subject: Re: ALL POSTS - Heater Failed - Service Bulletin TSB 0111-14
PostPosted: Tue Feb 28, 2017 7:13 pm 
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Joined: Thu Jan 17, 2013 11:13 pm
Posts: 1777
Location: Los Altos, CA
Depends where he bought the car. When I was looking at RAV4 EVs sold by two different Toyota dealers, they came with 1 year 10,000 miles service agreement at no additional charge.

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 Post subject: Re: ALL POSTS - Heater Failed - Service Bulletin TSB 0111-14
PostPosted: Tue Feb 28, 2017 8:05 pm 
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Joined: Mon Feb 13, 2017 7:45 pm
Posts: 18
ddoxey wrote:
But considering worse case scenario, I'm looking at what these parts are going to cost.

87101-42010 Heater Sub-Assy, Elec -- $2,135.95
G9270-0R011 Converter Assy, Elec -- $1,766.33
00289-G48VC G-48 Coolant -- $21.23
00272-GTBC1 S/L Life Blue -- $34.03

That's around $3,957.54 in parts and coolant. If I'm on the hook for the full cost then I'll be doing the work myself.


I just got my car back. My bill was $4624 AFTER Toyota chipped in 30%. The parts quoted on mine were much higher than yours. I think you can expect/hope 30% sharing from Toyota.

BTW, I did ask for this TSB 0111-14 and read the print out. Basically it's is ONLY covered in the basic warranty 36mo/36K only. Well, if it's under warranty then they had to cover anyway. I talked to the service advisor and he told me most TSB were only applicable for 36mos/36K on basic warranty only.

LLN


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