Toyota Rav4 EV Forum

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 Post subject: Re: Preferred Dealers for Repairs / Warranty
PostPosted: Thu Mar 23, 2017 9:42 pm 
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Joined: Sun Sep 15, 2013 3:09 am
Posts: 71
Location: Fremont
If you have a JdeMo unit, then the place to go is Toyota of Berkeley. At Palo Alto (Magnessen's Toyota, Palo Alto) I've had the experience of being offered initially 2 hours labor ($395) then after Tony Williams emailed them, they dropped the price to $160 (one hour labor), and when I told them that Toyota of Berkeley would do it for FREE, they dropped the price to $80 (half an hour labor. In the end I caved in because the DU was already at Palo Alto, and they (Toyota/Tesla corporate) wouldn't ship it over to Berkeley.)

Rant over ... it's not the $80 ... just the feeling of being fleeced for warranty work that they're getting paid very well for by either Toyota or Tesla.


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 Post subject: Re: Preferred Dealers for Repairs / Warranty
PostPosted: Fri Mar 31, 2017 4:28 am 
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Joined: Thu Dec 27, 2012 10:55 pm
Posts: 567
A person with a rav4ev experienced "reboot" of tesla unit while driving, one moment it said 76 miles range, CHECK EV came on. After reboot it was 4 miles (turtle came on) , after stopping and 4 power cycles he continued without problems and range was 70+ again.
I advised him to go to dealer to have the error checked (he has toyota extended platinum warranty)
His nearest dealer is DCH Toyota of Oxnard.
He made an appointment, some robot system called him 3 times to not make him forget his appointment.
He arrives, then is told that the only EV mechanic didn't show up that day, so they can't help him.
They call their other branch (DCH Toyota of Simi Valley) which also is Toyota rav4ev certified.
Their only EV certified mechanic no longer works there!
Then they said they had a rav4ev that wouldn't charge on their premises.
Tesla came in, installed a curtain around the rav4ev couldn't see what they were doing and also wasn't able to get the unit to charge again.
Then came the final message " We don't like anything Tesla related"

I think it is an important warning for someone who expects service from the "DCH Toyota of ...." group.

_________________
Entune: plugfed | OpenEvse wifi controlled L1/L2 charging
silver 2014 vin: 3533 21k miles, 2 x GEM EV
past ev's: 3 yr leaf 30k, 3yr rav4ev 34k


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 Post subject: Re: Preferred Dealers for Repairs / Warranty
PostPosted: Wed Apr 19, 2017 10:06 am 
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Joined: Wed Apr 19, 2017 9:42 am
Posts: 4
Thanks for your nice post to teach us more in this field. After reading on here, we can learn more in this topic.


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