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 Post subject: Re: Navigation Screen is Dead -Cost to Replace $5,820 DISCOU
PostPosted: Sat Feb 10, 2018 1:13 am 
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Joined: Mon May 19, 2014 4:49 am
Posts: 573
Location: Ithaca, NY
I wonder if you will get updated maps.

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 Post subject: Re: Navigation Screen is Dead -Cost to Replace $5,820 DISCOU
PostPosted: Sat Feb 10, 2018 1:53 am 
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Joined: Sun Sep 27, 2015 11:26 pm
Posts: 263
jimbo69ny wrote:
I wonder if you will get updated maps.


Good question. I think I had, like, two occasions where I noticed the maps where out of date. I never checked the map versions, so who knows what the heck I had. Once the new unit is in i'll check map version so you guys can compare. Hopefully that doesn't need any special tools... because I got none :D.

As for the old unit I guess they will send it home, rebuild it, then have it ready for someone else?


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 Post subject: Re: Navigation Screen is Dead -Cost to Replace $5,820 DISCOU
PostPosted: Fri Feb 23, 2018 2:43 am 
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Joined: Sun Sep 27, 2015 11:26 pm
Posts: 263
The Navigation unit was installed. I'm looking at the info and it says

Navigation vb503200
blue tooth 21.210
and the other entry is empty.

The tech also confirmed that the front axle replacement was likely at about 1,000 but doesn't remember the exact figure. Oh, it looks like all my addresses and saved settings are gone. So I guess the info is actually saved int the unit and not just on to an external HD like I thought it was. Gotta put it all back in.

I also spoke to the tech about the issue with my driver side heating auto turning on when the shown temp hits 55 or less and he said it could be hardware related. which is weird because it only turns on when the temp shown on the car hits 55 or less. It's not on all the time. I just left that for the next visit.

Oh there is also something called

gracenote database update and this is version 05574[2013-05-1]

Not sure what that is. Any ideas?

Also the xm radio and map for traffic updates and such seem to be working. my old unit had run out of the trial or whatever it came with, but this one seems to have a new trial with it. Not sure how long it is going to last, but sure is nice.

Oh looking here there is a map data page:

Map Version: 21-13-17 [2013-06-1]
Map Update ID: 1102-7528-0000-3814
US

Does this mean this is an updated map?


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 Post subject: Re: Navigation Screen is Dead -Cost to Replace $5,820 DISCOU
PostPosted: Wed May 02, 2018 7:40 pm 
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Joined: Wed May 02, 2018 7:20 pm
Posts: 2
I have the same problem!!! Nav screen died while driving. Dealer told me cost to replace is 5,800. I do NOT have an extended warranty. the car is 3 1/2 years old so out of warranty on time in warranty on miles (35,000 miles). They won't cover it but offered to cover a percentage. Still $3,000 to replace the part. The radio works, its just the screen. THEN dealer calls me yesterday to reschedule the appointment because they don't have the part in, he tells me the parts are "Refurbished" but he may have an option for a new unit at a "comparable" price. I am furious, $5,800 for a refurbished part that no one told me was refurbished? Does that mean they can take my unit out as well, refurbish it and resell it to another EV owner for 5,800????? This feels very deceptive. I have not talked to the dealer yet, left a message, but I will ask him about a warranty on the part. Are there any other options than going to the dealer for this fix? What if they really can fix it and they are just telling me to replace the whole unit knowing full well I would never be able to find someone to fix it????? Help and suggestions much appreciated before I spend 3,000 dollars on a 4 year old car.


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 Post subject: Re: Navigation Screen is Dead -Cost to Replace $5,820 DISCOU
PostPosted: Thu May 03, 2018 4:58 am 
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Joined: Wed Jul 26, 2017 7:14 am
Posts: 21
My advice would be to try to fix it yourself first. The most likely component failure is the touchscreen, and you can find replacements on eBay.

You would have to first remove the unit, and then disassemble it until you can pull out the screen. Once out, you might be lucky and find a part number on the backside, else you would have to buy the Toyota/Lexus touchscreen which matches in size and appearance.

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 Post subject: Re: Navigation Screen is Dead -Cost to Replace $5,820 DISCOU
PostPosted: Fri May 04, 2018 7:52 pm 
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Joined: Sun Sep 27, 2015 11:26 pm
Posts: 263
Sorry to hear about your issues with the unit. It would come down to how technical you are to replace the unit yourself. If you can do it yourself it would be cheaper. You could try finding a unit online on ebay like they said. Another option would be a junk yard, but you'd have to be able to rest the unit before buying. This one car is definitely not one you'd want to own after the warranty runs out. The left axle is clicking in my rav4 ev again and it was replaced about 3 months ago! It was covered under warranty though for me. I'd think that if you can pull out the unit and open it enough to unplug the touch screen and find a working replacement it could work.... It's all a gamble though :(

I don't know if my unit was refurbished it could very well be.


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