Toyota Rav4 EV Forum

It is currently Sun Mar 29, 2020 10:45 pm

All times are UTC [ DST ]




Post new topic Reply to topic  [ 24 posts ]  Go to page Previous  1, 2, 3
Author Message
 Post subject: Re: Toyota Representative for Rav4 EV - Thorn @ Toyota USA
PostPosted: Sun Dec 29, 2019 12:50 am 
Offline

Joined: Mon Aug 07, 2017 4:55 pm
Posts: 198
Location: Duvall, Wash.
Our current EV specialist/Toyota liason, verified as of Aug2019:

Alex Green
1-800-331-4331, select option 3 and enter extension 73815. Office hours Monday through Friday are 9:00 a.m. to 5:30 p.m., CT.
CECEnvironmentalVehicles@toyota.com

_________________
Regards,
Al Savage
2014 Rav4 EV, Shoreline Blue Pearl, #2609, first use 04Jun2014, 49k miles (Aug2017), OpenEVSE 40A. First DU replacement May2018 59k.
2018 Model 3 LR AWD, blue. 9.6kw solar
1999 E300 on B100 (sold Sep2018)
http://nissandiesel.dyndns.org


Top
 Profile  
 
 Post subject: Re: Toyota Representative for Rav4 EV - Thorn @ Toyota USA
PostPosted: Mon Mar 02, 2020 2:32 am 
Offline

Joined: Sat Jan 19, 2013 8:17 am
Posts: 16
Location: Palo Alto
Our Rav4EV has been sitting at Toyota of Palo Alto for 6 months with no progress getting it fixed. It would not charge but we were able to drive it to the dealership. They promptly replaced the charger but it stopped charging again a few days later so we drove it to the dealership again. That was 6 months ago. It is a 2012 with 27,000 miles. Is Alan Green the guy to call to get help? Any other advice to get Toyota to fix it? It is still covered under the Toyota extended warranty. To the dealer's credit they've provided us with a loaner.

_________________
Stan Honey
VIN 1359
White
Palo Alto
Clipper Creek CS-60


Top
 Profile  
 
 Post subject: Re: Toyota Representative for Rav4 EV - Thorn @ Toyota USA
PostPosted: Mon Mar 02, 2020 3:05 am 
Offline

Joined: Mon Aug 07, 2017 4:55 pm
Posts: 198
Location: Duvall, Wash.
Yes, call Alex. Use his phone extension above to bypass the usual BS and get straight to his VM. He will return your call.

_________________
Regards,
Al Savage
2014 Rav4 EV, Shoreline Blue Pearl, #2609, first use 04Jun2014, 49k miles (Aug2017), OpenEVSE 40A. First DU replacement May2018 59k.
2018 Model 3 LR AWD, blue. 9.6kw solar
1999 E300 on B100 (sold Sep2018)
http://nissandiesel.dyndns.org


Last edited by asavage on Fri Mar 27, 2020 3:04 pm, edited 1 time in total.

Top
 Profile  
 
 Post subject: Re: Toyota Representative for Rav4 EV - Thorn @ Toyota USA
PostPosted: Fri Mar 27, 2020 5:51 am 
Offline

Joined: Sat Jan 19, 2013 8:17 am
Posts: 16
Location: Palo Alto
Thanks for the suggestion on who to call at Toyota. That worked. We got the car back, repaired and working fine within two weeks of calling.

The problems with the car must have been tough to debug. According to the paperwork Toyota replaced the drive unit, the propulsion battery, the DC-DC converter, and the charger. The car was on the 8 year warranty so we paid nothing, but the cost on the paperwork was just over $30,000. Car works fine now.

Overall no complaints. The car was at the Toyota of Palo Alto for 6 months but they provided us with a good loaner for the entire period, were pleasant to deal with, and eventually fixed the car.

Stan Honey

_________________
Stan Honey
VIN 1359
White
Palo Alto
Clipper Creek CS-60


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 24 posts ]  Go to page Previous  1, 2, 3

All times are UTC [ DST ]


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum

Search for:
© Toyota Rav4 EV Forum - part of the MyElectricCarForums.com Group