Toyota Rav4 EV Forum

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 Post subject: Re: RECALL: going into neutral / Speed Sensor failure
PostPosted: Tue Oct 13, 2015 2:30 pm 
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Joined: Wed Aug 13, 2014 8:30 pm
Posts: 213
Location: San Diego Co
Blastphemy wrote:
4EVEREV wrote:
I do have one of the five special edition models which has the slightly more powerful motor and sport rims...

If you weren't a Site Moderator, I'd vehemently opine that you're completely making this up. Care to elaborate?


He's making it up.

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 Post subject: Re: RECALL: going into neutral / Speed Sensor failure
PostPosted: Tue Oct 13, 2015 7:51 pm 
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Joined: Sat Apr 26, 2014 4:09 pm
Posts: 155
Location: Shoreline, WA
Some positive news for those of us in WA or outside of California. I got an email from Kevin Spillane of Toyota that reads:

"Good afternoon Mr. _______,

Thank you so much for reaching out to me regarding your RAV4 EV and the F0I recall completion. I am working with our internal and Portland Field engineers to coordinate a time frame we may complete this for you.

If I could ask you to let me know what would be your preferred Toyota Dealer to utilize, to perform this update and one alternative dealer.

Either myself or the dealer will be in contact with you, once we have some dates available.

Again, thank you for your time.

Regards,

Kevin"

Kevin J. Spillane
Toyota Motor Sales, USA, Inc.
Case Manager-Special project/SSC
PH:310-974-7545
FX:310-381-6858

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 Post subject: Re: RECALL: going into neutral / Speed Sensor failure
PostPosted: Wed Oct 14, 2015 2:07 am 
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Joined: Sun Jun 22, 2014 12:46 pm
Posts: 17
Location: Chicago, Il
It's been over 2 weeks since I've seen that email from Kevin...still waiting. Hopefully you'll have better luck

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 Post subject: Re: RECALL: going into neutral / Speed Sensor failure
PostPosted: Wed Oct 14, 2015 7:45 pm 
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Joined: Mon Apr 01, 2013 11:42 pm
Posts: 206
Location: San Diego, CA, USA
Phatcat73 wrote:
It's been over 2 weeks since I've seen that email from Kevin...still waiting. Hopefully you'll have better luck

It would make sense that he'd wait and try to coordinate as many updates in one trip as he could.


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 Post subject: Re: RECALL: going into neutral / Speed Sensor failure
PostPosted: Thu Oct 15, 2015 4:14 am 
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Joined: Sun Jun 22, 2014 12:46 pm
Posts: 17
Location: Chicago, Il
Except that I organized 3 EV's total in my area for the appointment

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 Post subject: Re: RECALL: going into neutral / Speed Sensor failure
PostPosted: Thu Oct 15, 2015 5:59 am 
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Joined: Sat Apr 26, 2014 4:09 pm
Posts: 155
Location: Shoreline, WA
Phatcat73 wrote:
It's been over 2 weeks since I've seen that email from Kevin...still waiting. Hopefully you'll have better luck


Less than 24 hours later, I got a follow up from Kevin saying my appointment is set for November 11th at Toyota of Kirkland (WA) and asked me to confirm that day was OK... which of course I did.
----------
Thank you for the response and you are more than welcome! I am certainly pleased to hear of your positive Rav4 EV experience!

We have coordinated a visit by a Portland Regional Factory Engineer to Toyota of Kirkland to complete the recall for your vehicle on November 11th. We would ask for you to drop the vehicle off there the night of the 10th or first thing in the morning of the 11th and it will be completed by the end of the day. They would ask to keep the vehicle overnight to the 12th, only if additional testing is necessary. We will have the dealer contact you as to when the vehicle is ready to be picked up and of course if it is necessary to keep it overnight.

As for the wiper arm recall, this is in an interim status and Toyota is preparing the necessary parts. You will be notified when the remedy is available and of course it could be completed, if in fact the remedy is launched before this date. It will require a separate visit if it is not available by that date. Fortunately, to my knowledge, this recall will be able to be performed by any Toyota dealer, as it is not a RAV4 EV specific component.

Please let me know if this date works for you.

Appreciate your time,

Kevin
----------------------------

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2013 Pearl White RAV4 EV - Bought used w/4800 miles
2011 Ocean Blue LEAF - Leased & returned :(
Solar Industry - 12 years (solar on house since 1989)
JESLA owner, JLONG owner, JDeMo alpha-tester


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 Post subject: Re: RECALL: going into neutral / Speed Sensor failure
PostPosted: Sun Oct 18, 2015 7:47 am 
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Joined: Sun Jun 22, 2014 12:46 pm
Posts: 17
Location: Chicago, Il
Good to hear. Apparently I learned from Kevin that these regional techs are scheduled about a month in advance.

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2013 Leaf SV w/ Siemens Versicharge
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 Post subject: Re: RECALL: going into neutral / Speed Sensor failure
PostPosted: Tue Oct 20, 2015 5:08 am 
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Joined: Mon May 19, 2014 4:49 am
Posts: 444
Location: Ithaca, NY
I spoke with Kevin a couple weeks ago and tomorrow is my appointment here in NY. I just dropped my car off at the dealer.

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 Post subject: Re: RECALL: going into neutral / Speed Sensor failure
PostPosted: Fri Oct 23, 2015 3:11 pm 
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Joined: Fri Jun 26, 2015 10:57 pm
Posts: 21
I spoke to my Toyota dealer in Austria two weeks ago. He told me that the special hardware needed (I think its the cable) is on the way to a german RAV4ev an after the german I will get my update.
I will tell you.
kind regards from Austria!

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 Post subject: Re: RECALL: going into neutral / Speed Sensor failure
PostPosted: Mon Nov 02, 2015 9:14 pm 
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Joined: Sat Oct 12, 2013 2:34 pm
Posts: 45
Hi all,

Took my Rav4 EV to Longo Toyota on Saturday and got the recall done. Ask to have the tech checkout the hum from EV Motor. Well just got a call from Longo this morning and looks like they have a Traction Motor on order for me. Does anyone have experience with time it takes to replace the motor?


Thanks,

Chan


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