Syrinx wrote:
If you have a JdeMO, I do not recommend Tustin Toyota in Orange County. I have a check EV message and took it there for diagnosis (flatbed). After getting to the battery, they decided they no longer wanted to troubleshoot it due to the wiring that the JdeMO adds. They forced me to move it another dealer, which has at least agreed to work on it with the JdeMO. This of course was a major pain in the neck to recoordinate, so I will not be going there again.
Follow up - With Tony's assistance, I received confirmation from Carson Toyota that they would service the vehicle with the JDeMO. I had it towed there on 5/22/17. After confirming on arrival what was to be done, they diagnosed the issue after a couple of days to be a traction battery failure. My rep let me know that they were waiting for the battery and that he would update me when it arrived. He let me know after a couple more days that he did not have an update on ETA. I didn't hear anything for about 10 days after that, so I called them on 6/9. It turns out my rep had quit, and no one had picked up the case yet

. Coincidentally, the battery had come in and they had just replaced it the day before. I checked the Entune app, and noticed that the battery had charged successfully. They called me Saturday the 10th to let me know it was tested and ready to go. I had my wife give me a ride up there (48 miles away from my house) and I picked it up. Final price - free. It was completely covered under warranty (Platinum VSA, but the battery is covered anyway to 100,000 miles, and I am at about 75k). Tony's test put the replacement battery at 135, so 92.4% of original capacity. I can live with that.
So a big thank you to Carson Toyota for fixing the RAV and not whining about the JDeMO, and a raised middle finger to Tustin Toyota for doing the opposite.