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How long did you wait for a motor replacement?
http://www.myrav4ev.com/forum/viewtopic.php?f=7&t=2440
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Author:  Allen [ Fri Sep 06, 2019 3:51 am ]
Post subject:  How long did you wait for a motor replacement?

I asked about a year ago whether I should take it in. Forums recommended yes but I waited till the sound was undeniable. Took it in almost 2 months ago. They gave me a rental car for about a month and a half but then called me back and said "the specialist said it's drivable and the motor is on back order, come pick it up."

Still waiting for a new motor. How long should I expect to wait? What happens if they never get a new motor? I have the extended warranty. Bought it 2014 around October.

Author:  davewill [ Fri Sep 06, 2019 5:31 pm ]
Post subject:  Re: How long did you wait for a motor replacement?

As I recall, I waited for 3-5 weeks each time, but that was a long while back. The replacements are all previously failed motors that have been reworked. So your wait will depend on how many motors they have, how much rework they need, and whether they can get anyone at Tesla to pay attention long enough to get one out.

If they were to hang you out to dry, you'd have to either sue or go to arbitration to get satisfaction.

QuickChargePower in San Diego is able to do repairs on Rav4EV motors, if anyone is forced to deal with this outside of the warranty.

Author:  geo [ Fri Sep 06, 2019 5:51 pm ]
Post subject:  Re: How long did you wait for a motor replacement?

Over 4 months for me. But to be fair, the dealer had the motor for a while but didn't think to call me when it arrived. Probably sat there for a month or two before I called and they 'discovered' the part was in stock.

Author:  tgreene [ Fri Sep 06, 2019 10:37 pm ]
Post subject:  Re: How long did you wait for a motor replacement?

I didn't have to wait at all for a drive unit replacement this past July. The drive unit arrived at the dealership (Toyota of Palo Alto) within about a day of Toyota authorizing a warranty replacement. This was one of the rare times I got lucky with this car - Tesla must have had an extra one sitting around, and it was probably at their Palo Alto location which is quite close to the dealer.

Author:  miimura [ Sun Sep 08, 2019 11:41 pm ]
Post subject:  Re: How long did you wait for a motor replacement?

tgreene wrote:
I didn't have to wait at all for a drive unit replacement this past July. The drive unit arrived at the dealership (Toyota of Palo Alto) within about a day of Toyota authorizing a warranty replacement. This was one of the rare times I got lucky with this car - Tesla must have had an extra one sitting around, and it was probably at their Palo Alto location which is quite close to the dealer.

Almost the same for me. I took it to Palo Alto, they evaluated it, got it approved, and it was installed less than 2 weeks later. This was April 2018, just barely less than 5 years after I got the car, so it was covered on the Powertrain Warranty. I still haven't made a claim on my Platinum Warranty. It's good for another 36k mi and until April 2021 (8yr/100k plan).

Author:  smkettner [ Mon Sep 09, 2019 5:22 am ]
Post subject:  Re: How long did you wait for a motor replacement?

Been a while now but mine was close to a year.

Author:  asavage [ Tue Sep 10, 2019 9:32 pm ]
Post subject:  Re: How long did you wait for a motor replacement?

Allen wrote:
Still waiting for a new motor. How long should I expect to wait?


On mine, in May2018, it took five weeks for the rebuilt DU to arrive at the dealer, and one day to swap out.

OTOH, the same dealer took two weeks last month to get back to me and tell me that I am responsible to get the car to California to have the battery replaced with a repaired unit :( Oh, they confirmed it needed battery replacement within two days, but it took another twelve days and several inquiries for status update before the service writer got around to giving me the info I needed to proceed. Wasted time: I had it on a truck the next day, and it was in Auburn, Calif. in two days.

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