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 Post subject: Re: ALL POSTS - motor whine or "HUM" (Milling Sound)
PostPosted: Fri Apr 05, 2019 6:45 pm 
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Joined: Wed Aug 13, 2014 8:30 pm
Posts: 275
Location: San Diego Co
Jonathan_UK wrote:
Today I had a call from Toyota Carlsbad telling me the hire car they gave me is my financial responsibility. Going to see the service manager tomorrow to refute this.


Let us know how that works. I know the 3/36 factory warranty has rental car coverage, but depending on whether this is being done under the original "powertrain" warranty or an extended warranty it could be an issue. Find out which warranty applies then show them the page with rental car coverage. Otherwise you may need to file a claim with Toyota for reimbursement if it is covered but denied.

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8/12/14 RAV4 EV #3008, Blizzard Pearl
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OpenEVSE 40 amp

"Aquaponics...solar-powered nanotechnology that produces fresh vegetables and meat, while purifying water..." - Rick Op, Houston Texas.


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 Post subject: Re: ALL POSTS - motor whine or "HUM" (Milling Sound)
PostPosted: Sat Apr 06, 2019 12:31 am 
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Joined: Mon Aug 07, 2017 4:55 pm
Posts: 184
Location: Duvall, Wash.
I, too, will be interested in whether your rental car's cost will be covered by your dealer or Toyota.

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2014 Rav4 EV, Shoreline Blue Pearl, #2609, first use 04Jun2014, 49k miles (Aug2017), OpenEVSE 40A. First DU replacement May2018 59k.
2018 Model 3 LR AWD, blue. 9.6kw solar
1999 E300 on B100 (sold Sep2018)
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 Post subject: Re: ALL POSTS - motor whine or "HUM" (Milling Sound)
PostPosted: Sun Apr 07, 2019 6:17 am 
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Joined: Wed Jul 26, 2017 7:14 am
Posts: 38
Waiting till Monday now, as the service manager is ill and off-work. I don't believe they've even contacted corporate yet, so I could be waiting even longer to get an answer on the rental car.

The way I see the situation is that I do not have a vehicle because the motor they replaced six months ago was defective. For a 15K dollar repair, any issues caused by that repair (including leaving customer without a car) need to be fully rectified by Toyota.

I don't have a current warranty on the car, as my last one expired when I used it to cover the motor last time. The motor is covered by a repair warranty (Toyota corporate). I'm not sure if I can get a copy of this warranty, but I'll try.

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Jonathan (San Diego)
'13 Silver RAV4 EV #2178
(Aftermarket Leather Seats)
'11 Leaf SV (retired)


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 Post subject: Re: ALL POSTS - motor whine or "HUM" (Milling Sound)
PostPosted: Tue Apr 09, 2019 2:22 am 
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Joined: Wed Jul 26, 2017 7:14 am
Posts: 38
dstjohn99 wrote:
Jonathan_UK wrote:
Today I had a call from Toyota Carlsbad telling me the hire car they gave me is my financial responsibility. Going to see the service manager tomorrow to refute this.


Let us know how that works. I know the 3/36 factory warranty has rental car coverage, but depending on whether this is being done under the original "powertrain" warranty or an extended warranty it could be an issue. Find out which warranty applies then show them the page with rental car coverage. Otherwise you may need to file a claim with Toyota for reimbursement if it is covered but denied.


So today I received confirmation that the rental car is covered 100% by the post-repair warranty, even if it takes 2+ months to get the replacement motor.

Now, I'm awaiting coverage of my fuel costs, which so far, has amounted to an expense of approximately $75 a week out of pocket. At a rental rate of $55 per day, plus fuel costs, it would surely make sense to hire another brand's EV than this rubbish hybrid! :D

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Jonathan (San Diego)
'13 Silver RAV4 EV #2178
(Aftermarket Leather Seats)
'11 Leaf SV (retired)


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 Post subject: Re: ALL POSTS - motor whine or "HUM" (Milling Sound)
PostPosted: Tue Apr 09, 2019 4:47 am 
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Joined: Mon Feb 24, 2014 8:51 pm
Posts: 623
Ask for a Mirai ;)


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 Post subject: Re: ALL POSTS - motor whine or "HUM" (Milling Sound)
PostPosted: Wed Apr 10, 2019 5:24 pm 
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Joined: Wed Nov 14, 2012 9:50 pm
Posts: 4094
Location: San Diego
It sounds like a rare issue. Good luck.

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www.QCcharge.com
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 Post subject: Re: ALL POSTS - motor whine or "HUM" (Milling Sound)
PostPosted: Sat Apr 20, 2019 5:11 am 
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Joined: Wed Jul 26, 2017 7:14 am
Posts: 38
Jonathan_UK wrote:
dstjohn99 wrote:
Jonathan_UK wrote:
Today I had a call from Toyota Carlsbad telling me the hire car they gave me is my financial responsibility. Going to see the service manager tomorrow to refute this.


Let us know how that works. I know the 3/36 factory warranty has rental car coverage, but depending on whether this is being done under the original "powertrain" warranty or an extended warranty it could be an issue. Find out which warranty applies then show them the page with rental car coverage. Otherwise you may need to file a claim with Toyota for reimbursement if it is covered but denied.


So today I received confirmation that the rental car is covered 100% by the post-repair warranty, even if it takes 2+ months to get the replacement motor.

Now, I'm awaiting coverage of my fuel costs, which so far, has amounted to an expense of approximately $75 a week out of pocket. At a rental rate of $55 per day, plus fuel costs, it would surely make sense to hire another brand's EV than this rubbish hybrid! :D


So, I got the car back on Monday. Amazingly, with Toyota paying my rental car, they managed to get the motor swapped out in under three weeks! My first motor swap was three months. The failure cause was cited as water in the motor, but in discussing with Tony, it had to be an internal coolant leak from a failed internal seal.

The part number of the replacement motor is: 1024827-00-B.

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Jonathan (San Diego)
'13 Silver RAV4 EV #2178
(Aftermarket Leather Seats)
'11 Leaf SV (retired)


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 Post subject: Re: ALL POSTS - motor whine or "HUM" (Milling Sound)
PostPosted: Mon May 06, 2019 4:03 pm 
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Joined: Mon May 06, 2019 3:39 pm
Posts: 4
Hello fellow rav4 owners. I just read all these 51 pages and decided I should add my 2 cents. My 2014 has been in Toyota of El Cajon for a couple of weeks now. It was miles from home when after parked for a day it wouldn't go. The ready on the dash wouldn't appear it said something like see dealer immediately. Towed to dealer (not cheap). It had the 55mph to 65mph hum (gear noise) for at least 6 months before this. incidentally it recently gave a couple error messages something like check ev system and have your vehicle checked by a dealership immediately and another I can't remember. Those messages went away and the car worked fine until that final day. It turns out it's 2000 miles over warranty and I would have to pay around $14,000 to have the motor replaced. Looks like I'm out the $25,000 I paid 2 years ago for the car.
I'm bringing it home to see what I can find. Maybe I can bring it back to life. I wonder if there is a factory shop service manual available for this thing.


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 Post subject: Re: ALL POSTS - motor whine or "HUM" (Milling Sound)
PostPosted: Mon May 06, 2019 5:25 pm 
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Joined: Wed Aug 13, 2014 8:30 pm
Posts: 275
Location: San Diego Co
I'm in east county also, and when I am forced to use a dealer I use Toyota of El Cajon. They replaced the DU on my 2014 in 2016.

I suggest you get in touch with Tony at Quick Charge Power (San Marcos). They can likely do a motor swap or repair for less than $5k. But there may be other underlying issues. At any rate, Tony is the best available resource.

I would also suggest contacting Toyota and opening a case / claim, as the motor is an ongoing known issue. Perhaps you will be lucky enough to get a good faith warranty or adjustment.

_________________
8/12/14 RAV4 EV #3008, Blizzard Pearl
9kW Solar Electric System
SDGE TOU metering
OpenEVSE 40 amp

"Aquaponics...solar-powered nanotechnology that produces fresh vegetables and meat, while purifying water..." - Rick Op, Houston Texas.


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 Post subject: Re: ALL POSTS - motor whine or "HUM" (Milling Sound)
PostPosted: Mon May 06, 2019 11:45 pm 
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Joined: Mon May 06, 2019 3:39 pm
Posts: 4
I just got home with the car on a trailer. Dealer said "coolant found in speed sensor housing"

I know it didn't have any pending recalls so if that sensor thing was a recall that means it went bad again.

I had my wife call the toyota 800 number so she could cry on their shoulder. Maybe we'll get something out of that call. They'll call us back tomorrow. They said they're opening a claim.


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