Toyota Rav4 EV Forum

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 Post subject: Re: Heater Failed
PostPosted: Wed Apr 01, 2015 4:25 am 
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Joined: Sat Mar 22, 2014 1:03 am
Posts: 32
The TSB on the worker order is 0111-14


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 Post subject: Re: Heater Failed
PostPosted: Thu Nov 05, 2015 11:54 pm 
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Joined: Mon Apr 27, 2015 11:43 pm
Posts: 8
Location: San Jose, CA
Seem like my heater is dead. I just bought the car in April, so I never tried to use the heater until now. I tried every mode as suggested in the forum : AC Off, temp and fan set high, vent on front and feet. No heat even after 30 min.

Can any one recommend dealer in San Jose area to diagnose and perform the service? I saw Palo Alto and Fremont dealers who performed the work on some of you. Any in San Jose?

I also looked up TSB 0111-14. It doesn't seem to exist. Anyone have a copy?

Thanks.


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 Post subject: Re: Heater Failed
PostPosted: Fri Nov 06, 2015 12:00 am 
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Joined: Thu Jan 17, 2013 11:13 pm
Posts: 1788
Location: Los Altos, CA
I believe the only other EV certified dealers are Stevens Creek, Sunnyvale, and Milpitas. I only have experience with Palo Alto. They are excellent for the EVs.

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 Post subject: Re: Heater Failed
PostPosted: Fri Nov 06, 2015 8:08 am 
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Joined: Thu Oct 15, 2015 9:54 pm
Posts: 36
My dealer in CO was told about the TSB when they coordinated with corporate, and they've ordered the parts and scheduled me to come in 11/17 assuming they get the regional technician lined up to do the work. Here's hoping that happens, because if it gets really cold I'll have to start driving my regular RAV4.


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 Post subject: Re: Heater Failed - Service Bulletin TSB 0111-14
PostPosted: Sun Nov 08, 2015 7:06 pm 
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Joined: Mon Oct 05, 2015 3:49 am
Posts: 25
Location: Sebastopol, Ca
I live in the North Bay - is there a way to determine if a dealer is EV certified? It seems that when I talk to the service people they think because they work on Prius that they are.
My heater is out and I had a less than good experience in Santa Rosa on the engine noise, so I am looking for the closest alternative. There are dealers in Petaluma and San Rafael but I have not seem any mentions on them.

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 Post subject: Re: Heater Failed - Service Bulletin TSB 0111-14
PostPosted: Sun Nov 08, 2015 10:02 pm 
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Joined: Wed Nov 14, 2012 9:50 pm
Posts: 4068
Location: San Diego
The heater is ridiculously easy to replace.

If the Denso 6kW heater (same one used on 2011-2012 Nissan LEAF) caused an issue with the DC to DC converter, then there's a significantly larger amount of work.

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 Post subject: Re: Heater Failed - Service Bulletin TSB 0111-14
PostPosted: Thu Nov 19, 2015 2:32 am 
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Joined: Mon Apr 27, 2015 11:43 pm
Posts: 8
Location: San Jose, CA
Took the car in Saturday to Steven Creek Toyota for heater diagnosis and get the recall work done. Confirmed that the heater is broken, and the part will be in on Monday. Just got the recall work performed and retrieved the car for the weekend until the replacement heater arrives.

Took the car back in on Tuesday once I got the confirmation on Monday the part did arrive. They replaced both heating unit and the DC/DC converter. Heat is on!


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 Post subject: Re: Heater Failed - Service Bulletin TSB 0111-14
PostPosted: Thu Nov 19, 2015 4:40 am 
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Joined: Thu Oct 15, 2015 9:54 pm
Posts: 36
You're luckier than me. My heater replacement/firmware update yesterday has left the car in an "undriveable state." I don't know what went wrong...

I also mentioned in another thread that my other ICE Rav4 was crushed by a tree this morning in a wind storm, so now I have to get a loaner. Sad.


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 Post subject: Re: Heater Failed - Service Bulletin TSB 0111-14
PostPosted: Mon Feb 13, 2017 7:56 pm 
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Joined: Mon Feb 13, 2017 7:45 pm
Posts: 18
My 2013 RAV4 EV heater is out at 39,122 miles. I would have known it sooner if the cold weather came sooner, and now it's not covered with the estimate to be $6300 to fix this heater.

I strongly advise every RAV4 EV owner to check on this frequently. It is not just the heater went out but my car is dead. It got EV system check and nothing can be done to recover. I had to tow to Steven Creek Toyota to learn from the advisor that the heater + DC to DC converter failed to cause this EV system check. Car cannot be charged or drive anymore.

This whole Toyota EV experience is really bad for me. I bought the car not to expect it to be totally broke down at < 40K miles and this can't be included as power train warranty. The whole heater deal should be a recall one but it is not.

Worse, Toyota customer care did not act on it and talking like it's not their responsibility for this poor design/venture. I have owned Toyota + Lexus for over 20 years but this may be the last.

LLN


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 Post subject: Re: Heater Failed - Service Bulletin TSB 0111-14
PostPosted: Mon Feb 13, 2017 11:30 pm 
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Joined: Thu Dec 27, 2012 10:55 pm
Posts: 606
llnsj wrote:
My 2013 RAV4 EV heater is out at 39,122 miles. I would have known it sooner if the cold weather came sooner, and now it's not covered with the estimate to be $6300 to fix this heater.

I strongly advise every RAV4 EV owner to check on this frequently. It is not just the heater went out but my car is dead. It got EV system check and nothing can be done to recover. I had to tow to Steven Creek Toyota to learn from the advisor that the heater + DC to DC converter failed to cause this EV system check. Car cannot be charged or drive anymore.

This whole Toyota EV experience is really bad for me. I bought the car not to expect it to be totally broke down at < 40K miles and this can't be included as power train warranty. The whole heater deal should be a recall one but it is not.

Worse, Toyota customer care did not act on it and talking like it's not their responsibility for this poor design/venture. I have owned Toyota + Lexus for over 20 years but this may be the last.

LLN


This weekend I had to jump start my rav4ev, low 12 volt battery. put a volt meter on the 12 volt battery. Looked for increase of voltage when I turned on the EV (ready mode) and it didn't.
So I checked the heater: No warmth coming from the vents after a few minutes.

So basically same situation: heater broke down, didn't notice and took DC-DC converter down with it.
My luck is I am within 36 months/36k miles (34k atm) so it will be a warranty repair.
This is _the_ reason I am getting extended warranty this week.
If this happens once in the next 7 years (i'm buying 10y/125k) i will have earned more than I invested in the warranty (about $1800).
Pitty yours didn't have the warranty (even the one you can buy after 36month/36k miles)

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