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 Post subject: Re: ALL POSTS - motor whine or "HUM" (Milling Sound)
PostPosted: Fri Apr 05, 2019 6:45 pm 
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Joined: Wed Aug 13, 2014 8:30 pm
Posts: 267
Location: San Diego Co
Jonathan_UK wrote:
Today I had a call from Toyota Carlsbad telling me the hire car they gave me is my financial responsibility. Going to see the service manager tomorrow to refute this.


Let us know how that works. I know the 3/36 factory warranty has rental car coverage, but depending on whether this is being done under the original "powertrain" warranty or an extended warranty it could be an issue. Find out which warranty applies then show them the page with rental car coverage. Otherwise you may need to file a claim with Toyota for reimbursement if it is covered but denied.

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 Post subject: Re: ALL POSTS - motor whine or "HUM" (Milling Sound)
PostPosted: Sat Apr 06, 2019 12:31 am 
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Joined: Mon Aug 07, 2017 4:55 pm
Posts: 138
Location: Duvall, Wash.
I, too, will be interested in whether your rental car's cost will be covered by your dealer or Toyota.

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2014 Rav4 EV, Shoreline Blue Pearl, #2609, first use 04Jun2014, 49k miles (Aug2017), OpenEVSE 40A. First DU replacement May2018 59k.
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 Post subject: Re: ALL POSTS - motor whine or "HUM" (Milling Sound)
PostPosted: Sun Apr 07, 2019 6:17 am 
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Joined: Wed Jul 26, 2017 7:14 am
Posts: 32
Waiting till Monday now, as the service manager is ill and off-work. I don't believe they've even contacted corporate yet, so I could be waiting even longer to get an answer on the rental car.

The way I see the situation is that I do not have a vehicle because the motor they replaced six months ago was defective. For a 15K dollar repair, any issues caused by that repair (including leaving customer without a car) need to be fully rectified by Toyota.

I don't have a current warranty on the car, as my last one expired when I used it to cover the motor last time. The motor is covered by a repair warranty (Toyota corporate). I'm not sure if I can get a copy of this warranty, but I'll try.

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Jonathan (San Diego)
'13 Silver RAV4 EV #2178
(Aftermarket Leather Seats)
'11 Leaf SV (retired)


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 Post subject: Re: ALL POSTS - motor whine or "HUM" (Milling Sound)
PostPosted: Tue Apr 09, 2019 2:22 am 
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Joined: Wed Jul 26, 2017 7:14 am
Posts: 32
dstjohn99 wrote:
Jonathan_UK wrote:
Today I had a call from Toyota Carlsbad telling me the hire car they gave me is my financial responsibility. Going to see the service manager tomorrow to refute this.


Let us know how that works. I know the 3/36 factory warranty has rental car coverage, but depending on whether this is being done under the original "powertrain" warranty or an extended warranty it could be an issue. Find out which warranty applies then show them the page with rental car coverage. Otherwise you may need to file a claim with Toyota for reimbursement if it is covered but denied.


So today I received confirmation that the rental car is covered 100% by the post-repair warranty, even if it takes 2+ months to get the replacement motor.

Now, I'm awaiting coverage of my fuel costs, which so far, has amounted to an expense of approximately $75 a week out of pocket. At a rental rate of $55 per day, plus fuel costs, it would surely make sense to hire another brand's EV than this rubbish hybrid! :D

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Jonathan (San Diego)
'13 Silver RAV4 EV #2178
(Aftermarket Leather Seats)
'11 Leaf SV (retired)


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 Post subject: Re: ALL POSTS - motor whine or "HUM" (Milling Sound)
PostPosted: Tue Apr 09, 2019 4:47 am 
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Joined: Mon Feb 24, 2014 8:51 pm
Posts: 610
Ask for a Mirai ;)


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 Post subject: Re: ALL POSTS - motor whine or "HUM" (Milling Sound)
PostPosted: Wed Apr 10, 2019 5:24 pm 
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Joined: Wed Nov 14, 2012 9:50 pm
Posts: 4030
Location: San Diego
It sounds like a rare issue. Good luck.


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