Recent content by SLO EV

After several requests to push me higher up the chain of techs, I was transferred over to Customer Care, Jasmine was going to take ownership. We went through all the information and confirmed what was and what wasn't correct. This allowed us to find the crux of the problem with the contract...

Hello Miimura, Thank you for your comments. I've enjoyed reading your threads fyi... Yes, we did exactly as you did. The woman that set up the account concerned me when she said "whoa, 3 year trial? I've never seen that before. Lucky you!" The contract ID I have looks just like yours with the...

Thank you Khaihon! sigh......your information is very helpful and I'm sure accurate but so disappointing. I used to live in Tokyo so I had to put on my "how does a To-Dai Toyota engineer think?" and I regretfully concluded that there was no way to start a charge, just a way to fulfill the...

Well, 5.5 hours helping Mom get her RAV4 setup and we accomplished very little (phone, NAV Home and Homelink). I hope the experienced owners can resolve since NO ONE and I mean NO ONE at the various Toyota numbers we called could solve a single issue we had today. Safety Connect even pulled...