Altan
Member
My 2013 Toyota Rav4 EV stop charging yesterday. It was showing "Charging Malfunction" on the dashboard.
I tried with several different charging stations: Blink, ChargePoint and Leviton at home. It was consistently having the same error message.
Eventually, I pulled it off Toyota Sunnyvale (where I bought this car) before the battery depleted. They were silent for a day and I received a phone call today. Toyota Sunnyvale is asking for $5600 for the replacement of entire charging system. They mentioned that it's out of warranty at this point (85,000 miles). The service advisor said they 'would' understand if I'd rather give up on the car and use that money for down payment for a new one.
I am in a total shock. I need some advice and talking points about this. I am going to call them again and I want to make sure that I have all information available.
I feel like Toyota is asking the unreasonable amount of money to force owners to give up on their cars.
Did anyone else go through a similar experience before? Is there any other way to fix this car using OEM parts? Or this is pretty much end of the story?
Toyota Sunnyvale sold about most of Rav4 EVs in North Cal, I am surprised that this is the level of support we got at the end.
Update 1:
The service advisor says the parts will have only 1 year warranty. Hence I may end up paying another $5000 down the road if same malfunction happens again. I feel there is a subtle pressure to make me abandon the car. He gave me 24 hours to decide or tow the car somewhere else.
Update 2:
It's Tesla Error code CHG_f078. Tesla component is failed. In stock. Estimated: 3 days for delivery + 1 more day to install.
I tried with several different charging stations: Blink, ChargePoint and Leviton at home. It was consistently having the same error message.
Eventually, I pulled it off Toyota Sunnyvale (where I bought this car) before the battery depleted. They were silent for a day and I received a phone call today. Toyota Sunnyvale is asking for $5600 for the replacement of entire charging system. They mentioned that it's out of warranty at this point (85,000 miles). The service advisor said they 'would' understand if I'd rather give up on the car and use that money for down payment for a new one.
I am in a total shock. I need some advice and talking points about this. I am going to call them again and I want to make sure that I have all information available.
I feel like Toyota is asking the unreasonable amount of money to force owners to give up on their cars.
Did anyone else go through a similar experience before? Is there any other way to fix this car using OEM parts? Or this is pretty much end of the story?
Toyota Sunnyvale sold about most of Rav4 EVs in North Cal, I am surprised that this is the level of support we got at the end.
Update 1:
The service advisor says the parts will have only 1 year warranty. Hence I may end up paying another $5000 down the road if same malfunction happens again. I feel there is a subtle pressure to make me abandon the car. He gave me 24 hours to decide or tow the car somewhere else.
Update 2:
It's Tesla Error code CHG_f078. Tesla component is failed. In stock. Estimated: 3 days for delivery + 1 more day to install.