This problem from Sunday and Monday did not re-occur on Tuesday and Wednesday. I think this could have been a Daylight Savings bug since it was coincident with the old DST end date rule. This would have resulted in messages sitting in queue for an hour for no good reason. I suspect the back end provider noticed this and fixed the bug on Monday. I have no idea why it would affect the Charge Complete and not the Charge Start messages though. In any case, it's gone for me.miimura said:I had a new Entune problem on 10/26/14 and 10/27/14. The Charge Complete e-mail notifications were about an hour late. Did anyone else see this?
miimura said:Saga continues. {SNIP} E-mail was 5:40 (hr:min) late.
miimura said:E-mail notificiations are still broken. This time Charge Start e-mail is still MIA at 9:00am. Charge Complete e-mail was exactly correct, time stamped 6:08am and corroborated by the iPhone Entune app.
fromport said:I posted an email to support@entunes also referring to this thread.
Thank you for contacting Toyota Motor Sales, U.S.A., Inc.
We apologize for the concerns you have experienced with the charging of your RAV4 EV.
Toyota wishes to ensure that your case is thoroughly evaluated and have subsequently forwarded your email to a case manager. The case manager assigned to your case will be your point of contact during the review of your specific situation.
We have advised the case manager of the contact information that you provided in your email, and they will follow up with you within two business days; by the end of business Wednesday, November 12, 2014. If there is a preferred time of day and telephone number to contact you, please let us know by replying to this email.
Your email has been documented at our National Headquarters under file #1411101832. If we can be of further assistance, please utilize the following link to find a variety of avenues to contact our offices, http://www.toyota.com/support/contact.html.
Jay Spencer
Toyota Customer Experience
miimura said:Entune e-mail notifications are still broken. It's been broken to some degree for 3 weeks now. They've had enough time to fix it, so I encourage everyone who has been inconvenienced by this problem to call Entune support and complain. If they get enough complaints, management may notice and raise the priority.
From: percy (TMS) <Percy_*@Toyota.com>
I will get back with you within 2 workings or so after receiving the advice from our network vendor.
Thanks so much again
Rav4EVoom said:We've also experienced missing/wrong time/random email notification issue with Entune for a few weeks now. we opened a ticket with Toyota about 3 weeks ago and was told that only one guy handles Rav4EV and he will call back in 24 hours. We never got the call back after one follow up call last week. So called again this afternoon and was told again the guy who's handling Rav4EV isn't available and he'll call us back in 24 hours. When we refused to hang up and asked to speak with the Boss of the guy who's handling Rav4EV, they promised to "escalate it" internally.
A few minutes ago, wife got call back from the guy who handles Rav4EV Entune issue. His name is Kevin and he claims that he isn't aware of when we first called 3 weeks ago(ticket issued). Kevin said that he's having "technical team" looking into this and we are to expect calls from the technical team in 24 hours. When we told him a number of rav4ev owner is having similar Entune issues, he claims that he "only have one other ticket" for the rav4EV Entune issue on record.
If not enough Rav4EV owner with Entune issue open ticket with Toyota, this issue is not likely to get escalated within Toyota.
PS. Kevin only sees Entune related tickets from Rav4EV and does not have visibility nor handle Entune complains on PIP(someone else).
.dstjohn99 said:I finally started getting some accurate and timely notification emails yesterday. I hope it continues to improve for all.
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